24 August 2014
You Can Take The Girl Out Of Minnesota But...
24/08/14 05:55
So this morning we were at The Real Canadian Superstore. Every Sunday we do our weekly shopping. We take Barbara with us and try to hit the place before the morning rush. We usually take about an hour to look around, Marsha chats with people she knows from when she worked there. Barbara gets to run around and do her shopping, chat with people and us, and see a few new things. Actually since we started picking up two carts, one for us and another for Barb, she’s gone like the wind. Occasionally as we’re wandering around we’ll see Barb dashing up this aisle, or haggling with the butcher, or chatting with the bakers. When we finish up Marsha will check out and I run around the store to find Barb. I help her get the last few things and then we check out. By then Marsha has checked her receipt for errors and is ready to leave.
Now this week when Barb and I got to the front we saw Marsha reviewing her bill. By the time we were done, all of her groceries were packed up and the bill was paid, we saw Marsha over near Customer Service. This is where you go if there’s something on your bill you want to contest, like a price that scanned wrong or something like that. We always check our receipts carefully, not because The Superstore has especially inaccurate scanners, but if we find something we were overcharged for we get it free. So we pulled Barb's cart out of the way and waited for Marsha to finish up. Usually this just takes a couple of minutes so after a while I was starting to wonder what was going on. Finally Marsha came over, but she wasn’t done, she just handed us her keys and went back to the desk. We headed out to the car. By the time Marsha finally joined us, Barb's stuff was all loaded and the cart returned. On the way home Marsha explained what happened.
There was a particular item we had bought. Now, like many places The Superstore will often have an item on an in store special where one is a particular price but if you get two then each is less. There was one item we had gotten that was $5.17 each but if you bought two it was $4.19. But wait it gets better. There was a manufactures coupon hanging next to the item giving us an additional $2.50 off of each item. It didn’t say anything about limit one per customer or anything like that so we grabbed two of the coupons as well. So now this item that had been $5.17 each was going to be $1.69 each.
A heckava deal as they say in Minnesota.
The issue came up when she went to check out. No, they did not try to only honour one coupon per customer like some stores might have. (Yes, I’m looking at you, big blue store that starts with a W.) No, in this case, the coupon had accidentally scanned three times. Marsha had gotten $2.50 more back than she should have. Actually $2.83 with tax. Now, most people might just have let it go. Might have figured that well, The Superstore is a big company, they won’t notice $2.50. They rake in a bunch from me so I’ll win this one. Most people might not have even noticed.
Marsha is not most people.
As soon as she saw the error on her bill she marched over to Customer Service and told them she was charged $2.50 too little and she should pay them the difference. If she hadn’t known the person working customer service, a nice lady named Ruth, they might have thought it was a Candid Camera stunt or something. What I found most interesting was nobody knew how to do this. They were well versed in repaying customers who got overcharged. Getting undercharged was something that never came up. They had to call the manager and then figure out how to deal with a customer that demanded to pay more than their bill said. Nobody ever does that. Nobody unless they grew up in southwestern Minnesota. Unless they have a firm grounding in right and wrong. Unless they were raised to always do the honest thing.
Unless they are Marsha.
PIX: Saw this in the grocery story today. Please let it be a really bad translation. Also Marsha caught a nice sunrise off of the deck.
Now this week when Barb and I got to the front we saw Marsha reviewing her bill. By the time we were done, all of her groceries were packed up and the bill was paid, we saw Marsha over near Customer Service. This is where you go if there’s something on your bill you want to contest, like a price that scanned wrong or something like that. We always check our receipts carefully, not because The Superstore has especially inaccurate scanners, but if we find something we were overcharged for we get it free. So we pulled Barb's cart out of the way and waited for Marsha to finish up. Usually this just takes a couple of minutes so after a while I was starting to wonder what was going on. Finally Marsha came over, but she wasn’t done, she just handed us her keys and went back to the desk. We headed out to the car. By the time Marsha finally joined us, Barb's stuff was all loaded and the cart returned. On the way home Marsha explained what happened.
There was a particular item we had bought. Now, like many places The Superstore will often have an item on an in store special where one is a particular price but if you get two then each is less. There was one item we had gotten that was $5.17 each but if you bought two it was $4.19. But wait it gets better. There was a manufactures coupon hanging next to the item giving us an additional $2.50 off of each item. It didn’t say anything about limit one per customer or anything like that so we grabbed two of the coupons as well. So now this item that had been $5.17 each was going to be $1.69 each.
A heckava deal as they say in Minnesota.
The issue came up when she went to check out. No, they did not try to only honour one coupon per customer like some stores might have. (Yes, I’m looking at you, big blue store that starts with a W.) No, in this case, the coupon had accidentally scanned three times. Marsha had gotten $2.50 more back than she should have. Actually $2.83 with tax. Now, most people might just have let it go. Might have figured that well, The Superstore is a big company, they won’t notice $2.50. They rake in a bunch from me so I’ll win this one. Most people might not have even noticed.
Marsha is not most people.
As soon as she saw the error on her bill she marched over to Customer Service and told them she was charged $2.50 too little and she should pay them the difference. If she hadn’t known the person working customer service, a nice lady named Ruth, they might have thought it was a Candid Camera stunt or something. What I found most interesting was nobody knew how to do this. They were well versed in repaying customers who got overcharged. Getting undercharged was something that never came up. They had to call the manager and then figure out how to deal with a customer that demanded to pay more than their bill said. Nobody ever does that. Nobody unless they grew up in southwestern Minnesota. Unless they have a firm grounding in right and wrong. Unless they were raised to always do the honest thing.
Unless they are Marsha.
PIX: Saw this in the grocery story today. Please let it be a really bad translation. Also Marsha caught a nice sunrise off of the deck.